Our Services

Our team of Australian Virtual Assistants has decades of experience working with businesses of all types and sizes, providing a variety of administration services.

Choose an experienced local Virtual Assistant and be assured of quality work and cost-effective solutions suited to your business needs.

Click on the Read More buttons below each of our services for additional information.

Danielle Clayton Chief Virtual Assistant from Organised Empires
Virtual Assistant taking notes while on the phone - administration services
Virtual assistant receptionist answering phone - virtual reception services
Virtual Assistant creating a Facebook Business Page - social media services
Social Media
Corporate trainer virtual assistant teaching a mature woman how to use a computer program - training services
Business coach sitting on a pink sofa meeting with a client - coaching services

Are you struggling to ‘do it all’ in your business?

Here’s some examples of how we can help!

Administration Services

Typically, small business owners spend an average of 16 hours per week on tasks that could be delegated to a Virtual Assistant. Outsourcing allows time to focus your energies on revenue generating tasks, business growth or on personal time.

  • Checking emails
  • Setting appointments
  • Creating documents and templates
  • Data entry
  • Following up leads and enquiries
  • Checking on customer satisfaction
  • Preparing employment contracts
  • Booking flights and accommodation
  • Researching industry trends
  • Arranging events
  • General office support

Reception Services

Did you know that less than 40% of potential customers will leave a message if they don’t get to speak to a real person when they call? And they often won’t try calling twice! Imagine the business opportunities you could be missing!

  • Answering calls when you are busy
  • Answering calls when you are on holiday
  • Booking appointments with customers
  • Providing basic quotes
  • Responding to customer enquiries
  • Following up leads and referrals
  • Reminding customers of appointments
  • Chasing unpaid invoices
  • Market research
  • Checking customer satisfaction
  • Personalised to your business

Social Media Services

Did you know that 43% of small business owners spend over 6 hours per week on social media tasks for their business, with 7% spending more than 20 hours per week. How exhausting!

  • Setting up social media accounts
  • Creating appealing graphics in Canva
  • Writing engaging content
  • Creating content calendars and ideas
  • Scheduling your posts at suitable times
  • Researching and creating hashtag lists
  • Engaging with your followers
  • Responding to reviews
  • Running competitions
  • Setting up listings on Google Business
  • Creating email newsletters and automations

Training Services

We are big believers in lifelong learning and get a real kick out of teaching our clients how to do something new. It’s a great feeling learning how to do something for yourself!

  • Individual or small group workshops
  • Online or in-person training
  • Canva training
  • MailerLite training
  • Digital literacy training
  • Social media basics training
  • Microsoft Office / Microsoft 365 training
  • Compliance training
  • Customer services training
  • New starter inductions / onboarding
  • Train the Trainer
  • Telephone handset training

Coaching Services

Being a business owner does not mean you have to go at it alone. Every business needs a little help to succeed, and we have the knowledge and experience to help you achieve your goals. We are in your corner to assist in the ups and downs that come with running a business.

  • You have a specific challenge or problem you want to resolve
  • You want to sound out an independent person for advice
  • You need to develop a strategy for how to act next
  • You need a professional perspective on your business
  • You need someone to hold you accountable towards achieving your goals

Software we have used

Our team has used a wide variety of computer programs and software in delivering our services. If yours is not on the list, we are sure to be able to pick it up fast!
  • Microsoft Word
  • Microsoft Excel
  • Microsoft PowerPoint
  • Microsoft Outlook
  • Microsoft Teams
  • Microsoft Access
  • OneDrive
  • SharePoint
  • Google Meet
  • Google Docs
  • Google Worksheets
  • Google Drive
  • Calendly
  • Acuity
  • Dropbox
  • TRIM
  • Asana
  • Trello
  • Xero
  • Canva
  • Toggl
  • Slack
  • Zoom
  • ChatGPT
  • WordPress
  • Meta Business Suite
  • MailerLite
  • Mailchimp
  • Simple Salon
  • SpaBooker
  • Fresha
  • Shortcuts
  • SAP
  • Oracle
  • Microsoft Dynamics
  • AS/400
  • Adobe Captivate
  • Webex
  • Service M8
  • Various CRMs

Get ‘Organised’ with us

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Feel free to book a FREE virtual coffee meet up with us, to see how we can hep you.