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Here’s what we do!

Organised Empires: Your Australian Virtual Assistants

At Organised Empires, we are dedicated to supporting small business owners across Australia with high-quality administrative, social media, and training services.

Our team of local Virtual Assistants based in Perth, Western Australia is ready to help you succeed in your business journey.

But what EXACTLY does that MEAN?! What is it that we DO?

Here are some plain-English examples of the types of work we can take on to help your business work more efficiently.

Administration

  • Email management: We handle your inbox, respond to customer inquiries, and manage spam.
  • Calendar management: Let us establish, update, and manage your important events. We’ll schedule and confirm meetings and other appointments.
  • Document management: We create and edit documents, reports, presentations, and spreadsheets. We can also help you set up and manage filing systems.
  • Financial services: We take care of paying bills, creating and sending client invoices, and contacting clients regarding overdue payments.
  • Sales support: We follow up on inquiries, leads, and referrals. Our team updates CRM data to keep your sales pipeline organised.
  • Customer service: We handle customer complaints, check on customer satisfaction, request reviews, and create forms or surveys for customer feedback.
  • Recruitment support: We assist with placing job ads, reviewing resumes, contacting candidates, conducting interviews, preparing employment contracts, and onboarding documentation.
  • Travel planning: We search for hotels, book airfares, and map out business trip itineraries.
  • Project management: Let us manage your projects, stay in touch with subcontractors, send reports, use online calendars, and communicate with team leaders to meet deadlines.
  • Research: We conduct market research, competitor research, and provide valuable insights for your business.
  • General office support: Our other services include purchasing, arranging locations for office parties, hiring cleaning services, and sending gift cards and thank-you notes to customers or staff.

Social Media

  • Social media setup: We help you set up Facebook, Instagram, LinkedIn, and Google Business profiles for your business. We can also tweak what you already have set up so it looks more professional.
  • Basic graphic design: Using Canva, we create branded posts and templates for your business to use on social media. We can also create flyers, posters, business cards and many other printed materials.
  • Social media scheduling: We create content calendars for your business and schedule posts at the most suitable times for each platform.
  • Social media engagement: We engage with your audience by replying to comments, direct messages, responding to reviews, and interacting with followers.
  • Hashtag research: We create lists of relevant hashtags for your business and industry.
  • Email marketing: We create and send out monthly email newsletters using MailerLite to keep your customers informed of your latest offerings.
  • Other support: We assist with running competitions, setting up and managing Facebook Groups, and creating listings on sites such as Yelp, Yellow Pages, True Local, and more.

Virtual Reception

Did you know that less than 40% of potential customers will leave a message if they cannot get through to a real human-being when they call a business? That’s potentially a LOT of lost work.

Our trained Australian operators answer calls in your business name, handling simple requests over the phone based on the information you provide. We can answer customer questions, book appointments, and provide basic quotes. We can also make outbound calls for you, for lead follow-ups, debtor chasing, appointment reminders, and customer satisfaction checks.

Perfect if you are going on holidays and still need calls answered while you’re away, or if you’re ‘on the tools’ and can’t get to your phone while working.

Besides a fee for your dedicated phone line, you pay only for the time spent actioning calls, not the ‘in-between’ waiting around bits. So much more cost-efficient than hiring a full-time receptionist.

Training

We offer a range of training services. Whether you are after a one-on-one or small group session, we can tailor our courses to suit your needs.

We offer hands-on or online workshops to teach you how to use business tools like Canva, Facebook, Microsoft 365 and MailerLite. We also offer training on ‘soft-skills’ like customer service.

Danielle works closely with Business Foundations and Small Business Development Corporation to provide training on Digital Tools for Productivity, which runs online each month.

Coaching

Being a business owner does not mean you have to go at it alone. Every business needs a little help to succeed, and we have the knowledge and experience to help you achieve your goals. We are in your corner to assist in the ups and downs that come with running a business.

  • Do you have a specific challenge or problem you want to resolve?
  • Do you want to sound out an independent person for advice?
  • Do you need to develop a strategy for how to act next?
  • Do you need a professional perspective on your business?
  • Do you need someone to hold you accountable towards achieving your goal?

Choose Organised Empires as your trusted Australian Virtual Assistants and business support service. We are here to help you succeed and simplify your business operations.

Contact us today to discuss your needs and get started!

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